Co-creating the future of a volunteer network
Code for America’s volunteer network encompasses over 130 local chapters in the world, activating over 50,000 volunteers. Every week, these civic tech oriented individuals partner with their local governments to develop tools to improve their cities.
Process & Outcomes
Lack of funding and the inability to develop a sustainable financial model catalyzed a 10-month co-creation process. The process began with a social contract; by offering multiple methods of participation, I was able to collect quantitative and qualitative data and demonstrate Code for America’s commitment to user centered principles. The ideation portion of the process consisted of multiple remote co-creation sessions, each designed and led by myself.
Creation of the National Advisory Council
Synthesis of the research and co-creation phases were used to develop a national governance model: a nine-member nominated and elected National Advisory Council. The National Advisory Council and Code for America meet regularly to discuss program strategy, ensuring equitable representation of the network and bottom-up planning.